About Us
Yes, please do!We include a homemade lunch on our Snæfellsnes Peninsula tour, and while there is always a vegetarian option available (such as rice, pasta, salads, or moussaka), it's very helpful for the cook to know in advance so we can make sure you're well taken care of.The same applies if you have any allergies or food intolerances — it's always best to let us know ahead of time. For our other tours, you'll find multiple food options available at the restaurants and shops along the way.
Sometimes technology doesn't cooperate! Please wait a few minutes and try again. If the problem continues, feel free to reach out to us - we want to ensure your experience with our services is as smooth as possible.If the error happened during the payment process, your bank might show a pending transaction. These are usually released automatically within a few days. We also recommend contacting your bank to check if there are any outstanding payment requests and to ask about the 3DS (3D Secure) verification, which is often the source of issues in the payment process.Here's our weekly schedule for Spanish-speaking tours:- Thursday: Golden Circle- Friday: Snæfellsnes Peninsula- Saturday: South CoastOur private tours can be arranged in a variety of languages - just let us know your preference, and we'll do our best to accommodate you. If you have any questions or special requests, feel free to reach out - we're happy to help!
Unfortunately , we are not able to store luggage on our tours. Our mini Sprinter vehicles have limited boot space and no storage under the seats , so we are unable to accommodate suitcases or large bags. We recommend checking with your line or the harbor terminal for luggage storage options while you are on tout.
The group size on our tours never exceeds 19 people and is often quite less.
Yes, you'll be able to share your Iceland adventures live on Instagram (or your favorite social media platform), thanks to the free WiFi available in all our vehicles. Just ask your guide if you need help getting connected - they'll be happy to assist!That said, please note that on rare occasions, we may need to use an outsourced vehicle due to scheduled maintenance. While we do our best to ensure WiFi is always available, some of these vehicles may not be equipped with it. We appreciate your understanding and promise to keep these instances to a minimum.
Yes, we're delighted to welcome children on our tours, and everyone aged 12 or younger enjoys a discounted price. Booster seats are included, so please let us know in advance if you need one. We allow a maximum of 2 children per adult. For safety and comfort, we are currently unable to accommodate children under the age of 4 for our day tours and under the age of 5 for the Northern Lights.
All of our tours are conducted in English.Our private tours can be arranged in a variety of languages - just let us know your preference, and we'll do our best to accommodate you. If you have any questions or special requests, feel free to reach out - we're happy to help!
Yes, of course! Once you have added your tour to the cart, you can go to our other tours and it will be automatically added to the same cart. That means only one reference number for you, which makes travel a bit easier!
Ways to find out if the tour is going ahead:• Email: Confirmation or cancellation will be sent to the email address provided upon booking between 13:00 and 17:00 GMT. This will only be sent to customers who have already been booked • Phone: Call +354 792 7500 and press 1,1 for a digital receptionist update.• Hotel Reception: Information will be available at the reception desks of downtown Reykjavik hotels.Tourist Information Hub: Updates can also be found at What's On or Tourdesk in downtown Reykjavik.
No, unfurtunately not. Only the general tour allows free rebookings.
If you notify us outside the 24-hour cancellation window, and you booked directly through us, we can offer a full refund*.If your notice comes within 24 hours of the tour, we are unable to provide a refund or free rescheduling. In this case, we recommend contacting your travel insurance provider, as they may cover cancellations due to illness. We strongly encourage arranging travel insurance before your trip to Iceland.*Please note: Our 24-hour cancellation policy only applies to direct bookings. If you booked through a third-party reseller, their cancellation policy may differ.
Northern lights are a natural phenomenon, thus, they cannot be guaranteed. We closely monitor the weather (winds, clouds, solar activity) in order to make the final decision on our tours. Even with the best forecast and the best guides, we cannot guarantee you the sighting. If you go on tour and there are no lights while on tour, we offer you as many retries as you need (upon our availability) and if you cannot reschedule it, we can offer you a 2-years-valid voucher. Please note that a refund is not possible if you have joined the tour.insurance provider, as they may cover cancellations due to illness. We strongly encourage arranging travel insurance before your trip to Iceland.*Please note: Our 24-hour cancellation policy only applies to direct bookings. If you booked through a third-party reseller, their cancellation policy may differ.
.svg){kind=small}
